VAT Policy

Incontinence products are eligible for Zero-Rated VAT because they are classed as part of the VAT Notice 701/7: VAT reliefs for disabled and older people. VAT around incontinence products can be a minefield and difficult to understand so at we gone through the VAT rules and provided a simplified explanation below.

Incontinence products for personal use

If you have a disability (you do not have to be registered disabled) or have a chronic illness you are eligible for VAT exemption. To be eligible you need to sign a declaration confirming you have a disability or have a chronic illness we provide you with an online form to complete asking you to confirm your status and prices you see on our website are excluding VAT.

HMRC provide the following definition for a person being chronically sick of disabled: A person is ‘chronically sick or disabled ’

If he or she is a person: with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities with a condition which the medical profession treats as a chronic sickness If you are unsure, you should seek guidance from your GP or other medical professional. Incontinence products for care/nursing homes

VAT is payable for incontinence products used by professionals such as nursing and care homes, VAT will be added to the final price of your order.

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